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Rexaminus
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Please wait your unit is updating.

Good Afternoon.

I have been trying to activate my virgin cable/broadband but to no avail.  All I get is the please wait your unit is updating message.  I have tried both wireless and wired and both work as I can see the bytes coming in and going out under the properties of each connection but cannot get to the activate page.  I have tried resetting the box to factory settings and the usual turning on and of that is stated on the website but to no avail.  Any help or is it a call from to customer service?  Also does anyone know what type of cable goes into the back of the router from the wall point?  I wanted to move the modem and wondered where I could get a longer cable.

Thanks for any help up front.

Rexaminus

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