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matty8887
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Piggy back from next door

Hi,

I have just had virgin installed today.

The engineer who came said that our supply cable was damaged and that the phone cable was also no good. He took a supply from next doors box for the tv and said somebody would be along to install a new phone line.

Im not that happy to share nexts doors box as we dont really get on with them and they do not yet know we have a connection into theirs. He did not say somebody will install a new fibre cable so is this standard to do it this way and would we be sharing internet speed?

Thanks
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redridinghood
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Re: Piggy back from next door

now thats what i call quality workmanship service at it highest level.he had to do that id cancel asap because 2 months down line if there are problem's the be wonting 99 pound off you to redirect the cable.

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Forum Team
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Re: Piggy back from next door

Hey matty8887,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

I'm really sorry to hear about your recent install problems, let's get this sorted for you.

 

I'll just need to confirm your address via PM (purple envelope, top right) and then we'll arrange for this to be rectified.

 

Speak with you soon,

Take care.

Heather_J

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