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deibid
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Outdoor junction box broken

Hi, I write here to know if VM can help me with this... my outdoor junction box is shattered to pieces. I happened to crush it with my bike. 

The connections are fine, it all works. Just worried that they may get wet now. I put a temporary lid for now but I need to have this professionally sorted out... and would it be for free or does it have a cost?

Cheers, 

David.

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Superuser
Superuser
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Re: Outdoor junction box broken

should be free - wait here for VM to pick the thread up - that can take a week or so and sure they will get it sorted - you can ring but likely to get offshore and god knows how they will address it 

____________________

Tony
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EightBall
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Re: Outdoor junction box broken

You can always try booking a technician online: https://my.virginmedia.com/faults/service-status. 

 

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Forum Team
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Re: Outdoor junction box broken

Hello deibid,

Thanks for posting and a warm welcome to the community Smiley Very Happy

Sorry to hear about your damaged box, I can certainly look into getting this fixed for you. I will need to arrange for an engineer to call around, I'll drop you a PM (purple envelope, top right) to confirm an appointment.

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Forum Team
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Re: Outdoor junction box broken

Hey deibid,

Hope you're well Smiley Happy

I just wanted to pop in and see how you're getting on following the engineer visit?

Can I help with anything else?

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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