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TheDaddy
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Open street cover outside my house

Hi,

I had Virgin cable connected to the house in March.  Within a couple of weeks I noticed that the small black cover on the pavement was not flush with the ground due to the cables pushing it up.  I logged a fault call on the website and have had no response to date.

The cover now sometimes comes off, presumably due to foot traffic and the hole is now filled with dirt, so I'm concerned I could lose my service if the cable gets damaged.  How can I get this issue dealt with urgently?

Thanks!

 

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Aimee_Saskia
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Re: Open street cover outside my house

Hi TheDaddy,

Sorry to hear that you haven't had much luck with the online form.

For any issues with street equipment i.e., cabinets or manhole covers you can call the 24/7 hotline on 0330 333 0444, where the issue will get resolved as quickly as possible.


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TheDaddy
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Re: Open street cover outside my house

Thanks for the reply Aimee.  Sorry I didn't reply at the time.  I did as you advised but the situation was never resolved.  I've now moved house again anyway.

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