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legacy1
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Message 51 of 461
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Re: On-off-on-off connection after power up

How about we try to see where about the problem might be all be it might not help in fixing this but this is likely to be a on going problem due to it being stable when left on long enough.

Put the the super hub in modem mode and leave it on then choice to get a router and turn that off over night and on in the morning to see if you get this On-off-on-off-on connection with it like that.

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Taf
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Message 52 of 461
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Re: On-off-on-off connection after power up

Tech has just been. External splitter changed. SNR levels improved but still poor. He's going to access all logs and call back later.

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Taf
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Message 53 of 461
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Re: On-off-on-off connection after power up

Locked23315000000 Hz256 QAM6.2 dBmV 38.3 dB622586
Locked17267000000 Hz256 QAM6.1 dBmV 37.9 dB10961033
Locked18275000000 Hz256 QAM6.0 dBmV 38.3 dB327282
Locked19283000000 Hz256 QAM5.8 dBmV 37.9 dB307296
Locked20291000000 Hz256 QAM5.8 dBmV 38.3 dB293293
Locked21299000000 Hz256 QAM6.1 dBmV 38.6 dB10361036
Locked22307000000 Hz256 QAM6.0 dBmV 38.3 dB10691069
Locked24323000000 Hz256 QAM6.3 dBmV 38.3 dB898898
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Taf
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Message 54 of 461
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Re: On-off-on-off connection after power up

Locked3439400000 HzATDMA41.3 dBmV32QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked3346200000 HzATDMA42.5 dBmV16QAM6400000 Hz5120 Ksym/sec
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Forum Team
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Message 55 of 461
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Re: On-off-on-off connection after power up

Hi Taf, 

 

Thanks for getting back to us, What did the engineer say when they got back to you? 

 

How are things looking currently? I tried to check your connection but it is currently showing as offline. 

 

Keep us posted. 

 

Emma


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Taf
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Message 56 of 461
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Re: On-off-on-off connection after power up

The Network Manager is to be involved due to poor SNR. Then it will be tied down to either a street of an area. The tech who came has 2 days off then will get into it again.

 

Network Log all clear this morning...

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Message 57 of 461
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Re: On-off-on-off connection after power up

28/10/201510:35:55 GMT84000510Downstream Locked Successfully
28/10/201510:35:47 GMT66050310Auth Success - Web login successful.
28/10/201510:35:39 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:35:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:34:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:33:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:32:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:31:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:30:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:29:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:28:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:27:33 GMT67070100DBC-ACK not received
28/10/201510:27:31 GMT85010200TCS Partial Service
28/10/201510:27:16 GMT68010302DHCP WAN IP - 86.xxxxxx
28/10/201510:26:46 GMT68000407TOD established
28/10/201510:26:36 GMT84000510Downstream Locked Successfully
28/10/201510:26:21 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:25:59 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:24:59 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:23:59 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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Taf
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Message 58 of 461
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Re: On-off-on-off connection after power up

Locked21299000000 Hz256 QAM6.0 dBmV 38.3 dB976974
Locked17267000000 Hz256 QAM5.9 dBmV 37.9 dB304297
Locked18275000000 Hz256 QAM5.9 dBmV 37.9 dB968967
Locked19283000000 Hz256 QAM5.8 dBmV 37.9 dB968968
Locked20291000000 Hz256 QAM5.7 dBmV 37.9 dB10751075
Locked22307000000 Hz256 QAM6.0 dBmV 38.6 dB897897
Locked23315000000 Hz256 QAM6.1 dBmV 37.4 dB940940
Locked24323000000 Hz256 QAM6.2 dBmV 39.4 dB916916
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Taf
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Message 59 of 461
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Re: On-off-on-off connection after power up

Locked3439400000 HzATDMA41.3 dBmV32QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked3346200000 HzATDMA42.8 dBmV32QAM6400000 Hz5120 Ksym/sec
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Taf
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Message 60 of 461
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Re: On-off-on-off connection after power up

28/10/201510:36:35 GMT68010302DHCP WAN IP - 86.xxxxxx
28/10/201510:36:05 GMT68000407TOD established
28/10/201510:35:55 GMT84000510Downstream Locked Successfully
28/10/201510:35:47 GMT66050310Auth Success - Web login successful.
28/10/201510:35:39 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:35:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:34:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:33:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:32:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:31:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:30:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:29:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:28:16 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:27:33 GMT67070100DBC-ACK not received
28/10/201510:27:31 GMT85010200TCS Partial Service
28/10/201510:27:16 GMT68010302DHCP WAN IP - 86.xxxxx
28/10/201510:26:46 GMT68000407TOD established
28/10/201510:26:36 GMT84000510Downstream Locked Successfully
28/10/201510:26:21 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
28/10/201510:25:59 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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