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Taf
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Message 31 of 463
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Re: On-off-on-off connection after power up

And today it's bonkers again...

 

 

18/10/201509:53:44 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/201509:53:39 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/201509:53:37 GMT66050310Auth Success - Web login successful.
18/10/201509:51:58 GMT67070100DBC-ACK not received
18/10/201509:50:56 GMT67070100DBC-ACK not received
18/10/201509:49:52 GMT67070100DBC-ACK not received
18/10/201509:48:50 GMT67070100DBC-ACK not received
18/10/201509:47:47 GMT67070100DBC-ACK not received
18/10/201509:46:44 GMT67070100DBC-ACK not received
18/10/201509:45:41 GMT67070100DBC-ACK not received
18/10/201509:45:34 GMT68010302DHCP WAN IP - 86.xxxxxxxxx
18/10/201509:45:04 GMT68000407TOD established
18/10/201509:44:54 GMT84000510Downstream Locked Successfully
18/10/201509:44:38 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/201509:44:17 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/201509:43:17 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/201509:42:17 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/201509:41:17 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/201509:40:17 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
18/10/201509:39:17 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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Message 32 of 463
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Re: On-off-on-off connection after power up

Locked14243000000 Hz256 QAM8.5 dBmV 38.3 dB314308
Locked13235000000 Hz256 QAM8.8 dBmV 38.3 dB934908
Locked15251000000 Hz256 QAM8.1 dBmV 38.3 dB1003998
Locked16259000000 Hz256 QAM8.0 dBmV 37.9 dB948947
Locked17267000000 Hz256 QAM7.7 dBmV 38.6 dB353353
Locked18275000000 Hz256 QAM7.7 dBmV 39.0 dB10091009
Locked19283000000 Hz256 QAM7.4 dBmV 37.6 dB865865
Locked20291000000 Hz256 QAM7.4 dBmV 39.0 dB939939
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Message 33 of 463
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Re: On-off-on-off connection after power up

Not seen this before

 

 

19/10/201519:16:34 GMT66050310Auth Success - Web login successful.
19/10/201517:12:11 GMT66050206TEK Invalid - Invalid Key Sequence Number
19/10/201516:07:09 GMT66050310Auth Success - Web login successful.
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Message 34 of 463
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Re: On-off-on-off connection after power up

Hi Taf, 

 

Thanks for getting back in touch. I'm sorry to see you have continued to have trouble. 

 

Looking at your connection I can see there are some issues with SNR and FECS (Signal to Noise Ratio and Forward Error Corrections). But they seem to be a bit intermittent. Are there any times during the day that you find the connection is worse?

 

If you do notice this please pop the details across to us and we'll be able to cross check the systems with what you are seeing. 

 

It would also help to see if you have an improved connection if you leave the hub online rather than switching it off. 

 

Keep us posted. 

 

Emma


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Message 35 of 463
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Re: On-off-on-off connection after power up

I've left the SHUB2AC on for 3 days and the fault does not appear until after it has been switched off again for a few hours.

 

Powerups are normally early to mid morning, and that's the only time I have seen the errors appear.

 

I only post network logs for the days I have problems. It is so intermittent, but it's driving me and the rest of the family bonkers, especially our autistic son.  :-(

 

Incidentally there are periods when the net seems to freeze (on several different devices at once) when the average and maximum latency rises a lot (also seen by Thinkbroadband monitor).

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Message 36 of 463
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Re: On-off-on-off connection after power up

Hi Taf, 

 

Thanks for getting back to me, I can definitely see why that would be so frustrating.

 

I've taken another look at your connection and I can see that your modem SNR (Signal to Noise Ratio) is way too low. I'd like to get an engineer out to have this corrected for you. It may have been that rebooting it everyday had masked the SNR issue. 

 

I'll send you a PM look out for the little red envelope in the top left hand corner. 

 

Speak to you soon. 

 

Emma

 

 


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Message 37 of 463
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Re: On-off-on-off connection after power up

Cheers Emma, a letter today says that we will lose BB and TV on the 13th for maintenance. Perhaps finding out what they will be doing will mean we won't need a tech visit?

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Message 38 of 463
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Re: On-off-on-off connection after power up

23/10/201510:06:04 GMT66050310Auth Success - Web login successful.
23/10/201509:46:31 GMT66050310Auth Success - Web login successful.
23/10/201506:22:05 GMT68010302DHCP WAN IP - 86.XXXXXX
23/10/201506:21:34 GMT68000407TOD established
23/10/201506:21:26 GMT84000510Downstream Locked Successfully
23/10/201506:21:10 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/10/201506:21:05 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/10/201506:19:24 GMT67070100DBC-ACK not received
23/10/201506:18:22 GMT67070100DBC-ACK not received
23/10/201506:17:19 GMT67070100DBC-ACK not received
23/10/201506:16:16 GMT67070100DBC-ACK not received
23/10/201506:15:13 GMT67070100DBC-ACK not received
23/10/201506:14:10 GMT67070100DBC-ACK not received
23/10/201506:13:07 GMT67070100DBC-ACK not received
23/10/201506:13:00 GMT68010302DHCP WAN IP - 86.10.6.249
23/10/201506:12:30 GMT68000407TOD established
23/10/201506:12:20 GMT84000510Downstream Locked Successfully
23/10/201506:11:40 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/10/201506:10:40 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
23/10/201506:09:40 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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Message 39 of 463
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Re: On-off-on-off connection after power up

Locked13235000000 Hz256 QAM8.6 dBmV 38.3 dB1094282
Locked14243000000 Hz256 QAM8.4 dBmV 38.3 dB3597277
Locked15251000000 Hz256 QAM8.0 dBmV 37.9 dB1628983
Locked16259000000 Hz256 QAM7.8 dBmV 37.9 dB1234983
Locked17267000000 Hz256 QAM7.5 dBmV 38.3 dB980980
Locked18275000000 Hz256 QAM7.5 dBmV 38.6 dB909909
Locked19283000000 Hz256 QAM7.3 dBmV 38.3 dB963963
Locked20291000000 Hz256 QAM7.4 dBmV 38.3 dB924924
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Message 40 of 463
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Re: On-off-on-off connection after power up

Locked3439400000 HzATDMA42.8 dBmV32QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked3346200000 HzATDMA43.8 dBmV32QAM6400000 Hz5120 Ksym/sec
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