Thanks for getting back in touch. I'm sorry to see you have continued to have trouble.
Looking at your connection I can see there are some issues with SNR and FECS (Signal to Noise Ratio and Forward Error Corrections). But they seem to be a bit intermittent. Are there any times during the day that you find the connection is worse?
If you do notice this please pop the details across to us and we'll be able to cross check the systems with what you are seeing.
It would also help to see if you have an improved connection if you leave the hub online rather than switching it off.
Thanks for getting back to me, I can definitely see why that would be so frustrating.
I've taken another look at your connection and I can see that your modem SNR (Signal to Noise Ratio) is way too low. I'd like to get an engineer out to have this corrected for you. It may have been that rebooting it everyday had masked the SNR issue.
I'll send you a PM look out for the little red envelope in the top left hand corner.