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Message 11 of 461
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Re: On-off-on-off connection after power up

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked9299000000 Hz256 QAM1.1 dBmV 37.9 dB354287
Locked5267000000 Hz256 QAM0.9 dBmV 37.6 dB653278
Locked6275000000 Hz256 QAM0.9 dBmV 37.4 dB337281
Locked7283000000 Hz256 QAM0.7 dBmV 37.4 dB315289
Locked8291000000 Hz256 QAM0.8 dBmV 37.1 dB279278
Locked10307000000 Hz256 QAM1.0 dBmV 37.9 dB300298
Locked11315000000 Hz256 QAM1.1 dBmV 37.6 dB972971
Locked12323000000 Hz256 QAM1.2 dBmV 37.6 dB283282

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked3439400000 HzATDMA43.0 dBmV32QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked3532600000 HzATDMA42.5 dBmV16QAM6400000 Hz5120 Ksym/sec
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Message 12 of 461
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Re: On-off-on-off connection after power up

Does it happen if you do the following.

Turn super off now then on does it remain stable and does not go off-on-off-on by itself? Wait a hour then try again.

If its stable then there is a cold boot problem which is when the super is off for long enough and this could be a firmware problem or an issue with the Docsis network on a cold boot up of a super hub.
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Message 13 of 461
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Re: On-off-on-off connection after power up

I'll try this tomorrow when powering it down won't cause squeals from our twins; rooms ;-)

 

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Message 14 of 461
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Re: On-off-on-off connection after power up

Good boot-up this morning. Turned it off for a while, then tried again, still all OK.

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Message 15 of 461
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Re: On-off-on-off connection after power up

And here we go again.....

 

 

 

 

06/10/201509:31:28 GMT66050310Auth Success - Web login successful.
06/10/201509:31:17 GMT68000407TOD established
06/10/201509:31:08 GMT84000510Downstream Locked Successfully
06/10/201509:30:52 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:30:29 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:29:29 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:28:29 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:27:29 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:26:29 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:25:29 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:24:29 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:23:29 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:22:46 GMT67070100DBC-ACK not received
06/10/201509:22:44 GMT85010200TCS Partial Service
06/10/201509:22:37 GMT68010302DHCP WAN IP - 81.105.50.232
06/10/201509:21:59 GMT68000407TOD established
06/10/201509:21:48 GMT84000510Downstream Locked Successfully
06/10/201509:21:31 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:21:08 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:20:08 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
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Message 16 of 461
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Re: On-off-on-off connection after power up

Locked11315000000 Hz256 QAM1.5 dBmV 37.9 dB302302
Locked5267000000 Hz256 QAM1.2 dBmV 37.6 dB301297
Locked6275000000 Hz256 QAM1.2 dBmV 37.6 dB291290
Locked7283000000 Hz256 QAM1.1 dBmV 37.4 dB10041004
Locked8291000000 Hz256 QAM1.2 dBmV 38.3 dB295295
Locked9299000000 Hz256 QAM1.3 dBmV 36.8 dB309309
Locked10307000000 Hz256 QAM1.4 dBmV 37.6 dB935935
Locked12323000000 Hz256 QAM1.7 dBmV 38.3 dB974

974

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Message 17 of 461
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Re: On-off-on-off connection after power up

ocked3346200000 HzATDMA44.3 dBmV32QAM6400000 Hz5120 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked3625800000 HzATDMA41.8 dBmV32QAM6400000 Hz5120 Ksym/sec
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Message 18 of 461
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Re: On-off-on-off connection after power up

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Message 19 of 461
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Re: On-off-on-off connection after power up

06/10/201510:05:14 GMT66050310Auth Success - Web login successful.
06/10/201509:58:59 GMT68010302DHCP WAN IP - 81.105.50.232
06/10/201509:58:21 GMT68000407TOD established
06/10/201509:58:10 GMT84000510Downstream Locked Successfully
06/10/201509:57:51 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:57:51 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:49:36 GMT68010302DHCP WAN IP - 81.105.50.232
06/10/201509:49:36 GMT67070100DBC-ACK not received
06/10/201509:48:59 GMT68000407TOD established
06/10/201509:48:47 GMT84000510Downstream Locked Successfully
06/10/201509:48:30 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:48:30 GMT82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
06/10/201509:40:16 GMT67070100DBC-ACK not received
06/10/201509:40:15 GMT68010302DHCP WAN IP - 81.105.50.232
06/10/201509:39:38 GMT68000407TOD established
06/10/201509:39:28 GMT84000510Downstream Locked Successfully
06/10/201509:31:58 GMT68010302DHCP WAN IP - 81.105.50.232
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Message 20 of 461
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Re: On-off-on-off connection after power up

Its no good VM will look at your connection when its on and will show fine this is a cold boot up problem which I'm guessing other gateway setups may or may not have this problem for some reason but they might not look into it because when its on for long enough its stable.

Try don't turning it off.

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