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whiteswan
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Message 1 of 21
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OL9 Oldham Net on and off all day.

Hi

Net off and on all day.

Been disconnected twice from phone help.

Can anybody help ?

Disabled user - had my carer reset router 3 times today which hasn't solved anything.

152 meg bb - using VM router in modem mode and use asus ac68 router - all been fine until today (apart from huge problems last year which is why we were advised by VM to get separate router)

Status Checker says all is fine apart from web-mail problems.

Dave

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whiteswan
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Message 2 of 21
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Re: OL9 Oldham Net on and off all day.

Hi

Just to clarify its my account with postcode OL9 9N................AREA.

The admin always pull up wrong account for me.

I am registered as a vulnerable user as I have had medical equipment attatched to my bband which transmits data daily.

My phone number is on record as well.

Hope somebody can help me.

Dave

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whiteswan
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Re: OL9 Oldham Net on and off all day.

Hi

Just noticed I've had a speed upgrade - it says when I log in congrats you've been upgraded to 200 meg.

Even when its on its only reaching 30 meg - but its literally on and off every 30 mins.

Dave

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whiteswan
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Re: OL9 Oldham Net on and off all day.

Really need some help with this please.

I actually managed to get through to somebody on the telephone Friday morning - but they said they were going to call me back later that morning.

However I am still waiting.

Don't know what else to do now to be honest.

Dave

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whiteswan
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Message 5 of 21
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Re: OL9 Oldham Net on and off all day.

I have gone into the hubs settings and these are my downstream figures - can anybody advise me on these ??

Channel
Frequency(Hz)
Power
(dBmV)
SNR
(dB)
Modulation
Channel ID
1
298750000
1.4
40.3
256 qam
13
2
322750000
1.5
40.9
256 qam
16
3
314750000
1.5
40.3
256 qam
15
4
306750000
1.2
40.3
256 qam
14
5
282750000
1.5
40.9
256 qam
11
6
274750000
1.7
40.3
256 qam
10
7
266750000
2.2
40.9
256 qam
9
8
258750000
2.2
40.3
256 qam
8
9
242750000
2.5
40.9
256 qam
6
10
290750000
1.5
40.3
256 qam
12
11
250750000
2.4
40.3
256 qam
7
12
234750000
2.7
40.3
256 qam
5
13
226750000
2.9
40.3
256 qam
4
14
218750000
3
40.3
256 qam
3
15
210750000
3.4
40.9
256 qam
2
16
202750000
3.5
40.3
256 qam
1

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Superuser
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Message 6 of 21
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Re: OL9 Oldham Net on and off all day.

Power levels look fine. What are the upstream levels?

Forum staff currently take over a week to respond. If you wan't it looking at sooner you'll have to persevere on the phone I'm afraid.

Dave.

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whiteswan
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Message 7 of 21
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Re: OL9 Oldham Net on and off all day.

He are the upstream levels - thank you for the reply.

Channel ID
Frequency(Hz)
Mode
Power
(dBmV)
Modulation
Channel Bandwidth(Hz)
Symbol Rate (ksps)
4
25800000
ATDMA
44.3
64 qam
6400000
5120
3
32600000
ATDMA
44.3
64 qam
6400000
5120

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whiteswan
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Message 8 of 21
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Re: OL9 Oldham Net on and off all day.

I have a lot of these in Network Log ??

"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out"

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Superuser
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Message 9 of 21
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Re: OL9 Oldham Net on and off all day.

Upstream looks OK as well, so no obvious problems I can see from my limited knowledge.

T4 time outs are when the connection is lost and the modem can't re-connect within a certain time, which fits with what's happening.

As to why it's happening, no idea. As I said before, you can wait for forum staff to respond (about a week), or persevere on the phone.

Dave.

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whiteswan
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Message 10 of 21
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Re: OL9 Oldham Net on and off all day.

Thank you so much for your time.

Dave

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