2 weeks ago
Thanks Karen, you are a star for being so helpful!
What does it mean exactly that it is part of the NBU you quoted and then the MDU team? Does this mean that there is a chance I will be able to get services at some point?
An NBU is a planning number assigned to work that is generated by our expansion teams.
At this stage we have some of the permissions needed to connect but not necessarily all. Some NBUs can be cancelled but this doesn't happen often.
The MDU team deal with properties over one story.
Right now this has been passed back to the build manager for your region and I'm waiting on an update on this for you,
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"