Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you are experiencing a problem with your phone and broadband service.
I've run a general check for issues for SS8 and I'm unable to bring up results for any known outages in this area without a full postcode.
I am unable to access your account via your Forum details, so I will need to take more information from you so I can investigate this further. I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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