Came home to find no internet access. Restarted hub and everything was ok. Hour later same thing. This time after a restart nothing. Called tech support and went through the usual script. Turn off on etc. Done that - still nothing. Now an engineer is due Monday....
Router status shows:
Acquired Downstream Channel = 739000000 Hz in progress Ranged Upstream Channel = 0 Hz in progress Provisioning State = FAILED offline
What does this mean? A problem with the cabling or the hub???
Ok so engineer turns up and did his checks etc but he is saying that I may need a re-pull! I have a feeling this is going to take weeks. I can't afford to be without internet for long as I work from home.
Do I get compensated for the time I am without internet??
Anyone know how long a re-pull will take???
Everyone else down the road were apparently fine and no problems. I find it strange that it is just my house. I was the first on the street to have the cable put in and it wasn't that long ago.
The engineer also said my modem is really old and he was going to change it but couldn't in the end because the signal wasn't locking.
Just reading the other horror stories about VM and requiring construction work and so on. Will this cable repull need construction work? Do they do a site visit? I hope they don't just turn up on 18th November to tell me they need to do construction work!! I've been there and done that and it took nearly a year to sort out the last time.
I've ordered fibre from BT now... I think my time with VM is coming to an end unless this issue is swiftly resolved.