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Registered: ‎09-08-2016
Message 31 of 37 (842 Views)

Re: No internet (registration failure)

For those of you who are on the Superhub 3 and are having connection drop outs/constant green base lights, I'd suggest you get Virgin Media to send engineers to sort out the outdoor wiring that runs from your property to the street cabinet. Being technically aware for the average customer, I kept pushing and questioning until finally many call ins later, one engineer sent to check inside the property (outdoor wiring is not his jurisdiction) he concluded that the problem must be due to the outside wiring! He called up his colleagues from a certain department and booked another appointment so the outdoor wiring can be checked. When they arrived I found out that my wiring was damaged (old telewest wiring that Virgin don't bother to change unless a customer insists upon it) and water was gathering inside the wiring, causing mould growth and excess power reaching the router and killing the connection. All was fine after they had finished and I was getting much more solid connection and higher speeds.
I highly advise you all to insist that they check your outdoor wiring as it is ancient and virgin hasn't replaced them. Have a great day!
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Registered: ‎21-05-2017
Message 32 of 37 (543 Views)

Re: No internet (registration failure)

I had a new hub installed last Friday 12/5/17.Engineer told us that registration was down but would happen within next 24 hrs.

over a week later and still nothing. Tried calling and on hold for ages 4 times then cut off.

not good and I'm paying for nothing!

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Problem sorter
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Registered: ‎01-11-2010
Message 33 of 37 (532 Views)

Re: No internet (registration failure)

Much of the old cabling that VM now rely on is seriously damaged.  I insisted on a new cable re-pull from the street cabinet to my property which has resulted in an excellent connection so far.

 

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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Registered: ‎31-05-2017
Message 34 of 37 (440 Views)

Re: No internet (registration failure)

I have had the same problem for around 12 hours now with the same flashing lights. There is currently a service status error in my area but it only says that broadband will be intermittent and not perm offline. Hopefully someone can help me.
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Forum Team
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Registered: ‎05-12-2011
Message 35 of 37 (391 Views)

Re: No internet (registration failure)

Hello Ronsylt

 

I am sorry you are having problems with the connection, it can take a while for us to arrive and we would always kindly ask people to call in for an immediate response. At the moment it looks like you are online and the hub levels nicely in spec so fingers crossed you are cooking with gas.

 

Thank you

Nicola

Virgin Media Forum Team
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Registered: a week ago
Message 36 of 37 (73 Views)

Re: No internet (registration failure)

I am having the same problem please help done everything i know how to
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Registered: 2 weeks ago
Message 37 of 37 (64 Views)

Re: No internet (registration failure)

Hi,

Same problem. Had it on Wednesday, Thursday - called in has been resolved on the day and have been told it might take up to 14/08 to be resolved completely. On Friday I got message that issue has been fixed. Today no internet again - registration failure. 

Starts to get annoyed.

Can we get update? Please?

 

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