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Registered: ‎26-12-2016
Message 21 of 37 (1,356 Views)

Re: No internet (registration failure)

Apologies, shaking the router seems to have fixed it...!
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Problem sorter
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Message 22 of 37 (1,353 Views)

Re: No internet (registration failure)


urpert wrote:
Apologies, shaking the router seems to have fixed it...!

I think you just qualified as a Virgin Media Engineer First Class.     Smiley LOL

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
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Registered: ‎06-09-2010
Message 23 of 37 (1,339 Views)

Re: No internet (registration failure)

Same problem today!
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Registered: ‎26-02-2017
Message 24 of 37 (1,063 Views)

Re: No internet (registration failure)

Hi there!
I have the same issue and I have called the customer service many times but the problem is not fixed, any help is very appreciated! Actually I am thinking to canel this new contract. Ah!
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Forum Team
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Message 25 of 37 (1,042 Views)

Re: No internet (registration failure)

Hi Thepatient2017,

 

I've got back to your post via a separate thread for us to chat some more about this.

 

In no way do we want to lose your custom.

 

Speak to you soon,

 

Nat_J


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Registered: ‎04-03-2017
Message 26 of 37 (987 Views)

Re: No internet (registration failure)

Same issue here no internet for 2 days what the??? And previously two weeks of 3mb/s for the 100mb/s contract this is awful service. Engineer booked in for another week - can't say how disappointing this is.

Any suggestions of self help? Or a better provider?
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Registered: ‎20-03-2017
Message 27 of 37 (903 Views)

Re: No internet (registration failure)

hi my Internet won't work.
network diagnostics keeps coming up in have restated the hub and reset it. the Internet and server won't work please help me!!
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Forum Team
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Message 28 of 37 (880 Views)

Re: No internet (registration failure)

Hello both,

Thanks for posting Smiley Happy

Sorry to hear that you're having connection problems. I'm hoping you're back up and running now, but if not please drop me a PM confirming your name and address so I can investigate further.

Thanks,

Take care.

Heather_J

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Registered: ‎29-04-2016
Message 29 of 37 (860 Views)

Re: No internet (registration failure)

Hi

I've been having the same issue on and off for a few days. (Twice this morning)
When it does connect, I'm getting around 94mbps download instead of the 300 I should get.

It's very annoying as I run an online business and it costs me money being offline.

 

Joseph

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Forum Team (Retired)
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Message 30 of 37 (826 Views)

Re: No internet (registration failure)

Hi Joseph, 

Thanks for the post! I am sorry to hear about your issues with your broadband having some connection issues also, I apologise for any inconvenience caused.

I have tested your connection from here and I can see that your Hubs logs have a lot of T3 time outs inside and will need to be investigated further by one of our engineers. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking.

Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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