Menu
Reply
Just joined
  • 2
  • 0
  • 0
Registered: ‎22-10-2016
Message 11 of 37 (2,706 Views)

Re: No internet (registration failure)

I think it also may be the Superhub 3 - hear that has all sorts of problems. How can I get the engineer to replace with a Superhub 2ac?
Reply
0 Kudos
Dialled in
  • 55
  • 2
  • 9
Registered: ‎09-05-2011
Message 12 of 37 (2,700 Views)

Re: No internet (registration failure)

My service has also been suffering from intermittent drop outs.

Reply
0 Kudos
Joining in
  • 2
  • 0
  • 0
Registered: ‎26-10-2016
Message 13 of 37 (2,663 Views)

Re: No internet (registration failure)

Internet(Registration failure) here too.  12 hours +

Reply
0 Kudos
Forum Team
  • 4.6K
  • 161
  • 289
Registered: ‎26-03-2012
Message 14 of 37 (2,579 Views)

Re: No internet (registration failure)

Hello all,

 

Very sorry to learn you were experiencing connection problems, if there's any ongoing issues here just let me know and I'll investigate this for you.

 

Kind regards

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos
Tuning in
  • 25
  • 0
  • 0
Registered: ‎17-12-2011
Message 15 of 37 (2,502 Views)

Re: No internet (registration failure)

Same problem here. Is it fixable by a restart via virgin media support line?
Reply
0 Kudos
Tuning in
  • 25
  • 0
  • 0
Registered: ‎17-12-2011
Message 16 of 37 (2,496 Views)

Re: No internet (registration failure)

Cancel this one. Embarrassingly, I admit that I didn't check all connections and found the one on the inside wall was barely connected. Doh!
Reply
0 Kudos
Problem sorter
  • 2.39K
  • 186
  • 738
Registered: ‎01-11-2010
Message 17 of 37 (2,495 Views)

Re: No internet (registration failure)


garyrboyce wrote:
Cancel this one. Embarrassingly, I admit that I didn't check all connections and found the one on the inside wall was barely connected. Doh!

I don't think the forum has a badge to award for that.   PuppyGiggle.gif

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

Electron
Reply
0 Kudos
Tuning in
  • 9
  • 0
  • 1
Registered: ‎09-08-2016
Message 18 of 37 (2,350 Views)

Re: No internet (registration failure)

I'm having the exact same problem as Robin. There are no area faults and I've tried everything possible to fix it but the base LED won't stop flashing green. Please provide assistance.
Thanks.
Reply
0 Kudos
Forum Team (Retired)
  • 3.88K
  • 119
  • 202
Registered: ‎07-04-2015
Message 19 of 37 (2,256 Views)

Re: No internet (registration failure)

Hi PatientCustomer, 

Thanks for letting us know that you're having the same issues, I apologise for any inconvenience caused.

I have tested the connection from here and I can see that all of your upstream power levels are too high and there's a lot of T3 time outs inside the Hubs logs. 

An engineer will need to attend in order to resolve this for you, I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


Tech fan? Have you read our Digital life blog yet? Check it out


Reply
0 Kudos
Joining in
  • 2
  • 0
  • 0
Registered: ‎26-12-2016
Message 20 of 37 (2,197 Views)

Re: No internet (registration failure)

Same issue here, has been that way for ~8 hours and no reported issues in my area (BR3).
Reply
0 Kudos