I live in E14 (area 22) and I don't have internet since last Friday. I've been told that it's a problem in the area. Everyday, I call Virgin and every day I'm told the problem will be solved in the next couple of hours as engineers had to extend their initial deadline.
6 days later the problem is still not fixed.
Could you please give us more update on what's the problem and when it will be fixed?
Yes me too. No internet for eight days. They keep opening fault "tickets" then believing they have fixed them so they close them off. One way they can keep their internal KPIs. The outage is affecting at least 250 households. Next scheduled fix time is 18:00 tonight.
Same issue with my broadband. No internet since Friday and it is still not working. Every time I call, they tell me it is fixed or going to be fixed soon and every time I get disappointed. One of their staff even blames me for contacting them too often. I don't get update and I had to call to find out what is going on, and he gets annoyed. Ridiculous customer service.
Quoted for truth. For the past week the faults described on service status are clearly just fabricated and then "resolved" after a while. That then cancels any engineer appointments you might have scheduled, since your problem is fixed according to their system. A rather convenient cycle of avoidance from Virgin. I've never experienced such terrible customer service before.