My wifi is down yet again, has been happening on and off for the past week, I've tryed resetting it, making sure all Wires are connected and yet still no improvement. Really annoyed that I left sky (which I never had problems with!) for this crap! Get this sorted Asap!
I'm really sorry to hear of the intermittent connection you've been getting over wifi and I'll certainly look into this with you. When checking your connection there are some problems showing with your downstream power levels that could be the cause of these issues. We'll need an engineer visit to get them adjusted so I've sent you a PM (purple envelope, top right corner) for some additional info to get this booked in.