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Strongj018
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No internet connection.

My wifi is down yet again, has been happening on and off for the past week, I've tryed resetting it, making sure all Wires are connected and yet still no improvement. Really annoyed that I left sky (which I never had problems with!) for this crap!
Get this sorted Asap!
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stevedh2
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Re: No internet connection.

1stly on here it'll be 1 to 2 weeks before staff get around to this message.

2ndly is it a wifi problem or an internet problem?

Do you still have the same problem if you connect using an Ethernet lead instead of wifi?

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Strongj018
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Re: No internet connection.

That's great! I'm fed up of being put on hold so I refuse to ring them anymore & its internet problem I can connect to wifi but no internet.
Thanks for the reply
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Moderator
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Re: No internet connection.

Hi Strongj018

I'm really sorry to hear of the intermittent connection you've been getting over wifi and I'll certainly look into this with you.  When checking your connection there are some problems showing with your downstream power levels that could be the cause of these issues. We'll need an engineer visit to get them adjusted so I've sent you a  PM (purple envelope, top right corner) for some additional info to get this booked in.
Speak soon 
Ty 


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