I'm a new Virgin user and I've received my Hub 3.0 on Feb 8. I've activated it and correctly plugged it, but I just can't get any line out of it.
On my Virgin personal page it said everything looks good, so I called and they told me there was some issues and scheduled a technician visit for Feb 16. The same day (Feb 8) I've received a text saying it was actually an area issue and they cancelled the visit. At the same time, the service status changed and showed an issue that was supposed to be solved in the next couple of days (Feb 10, if I recall correctly). I've waited and eventually the service status turned green again, but to no avail. I called again and they told me that the issue was hard to locate and to give them about 1 week.
On Feb 14 I called again just to be sure, and apparently it's not an area fault anymore, so they schedule a technician visit again, this time for Feb 21 (2 weeks after the day I was supposed to be online). Now since I'm not a native English speaker, I can't quite understand everything they say to me on the phone, so I'd love to know if in fact there is an appointment booked for Feb 21, and also if usually that is enough to fix whatever problem (as in: when the technician leaves I'll be finally online, or if there's a real possibility I'll be left without internet for another week or more).
I am having the same problem. I got install yesterday morning (after over 20 years with sky) and have no tv or internet. Real bad start from virgin for me considering the engineer unplugged my working sky box/router to plug in this. I am already thinking of cancelling