No internet and poor customer service - regret switch to Virgin
Regretting that I ever switched to Virgin. Have had three technicians out to fix internet that has not been working properly for over 4 weeks and has been out fully for the past week. Dreaded green lights. Come to find out all along that Virgin has a fault in their network and do not intend to fix until Dec. 21. I called customer service and Rebecca was incredibly rude, would not transfer to manager and said nothing she could do. I guess the only thing to do now is cancel direct debit to Virgin.