The Hub 3 router was installed one and a half hours ago and I am getting a network connection but no internet connection. I have had a white light for over an hour. I rebooted the router and got a flashing white light, then the flashing wifi green light, and then the flashing green arrows (internet I assume) and now back to the steady white light. Still no internet.
The installation was done by an engineer who left me nothing other than the warranty. No user guide or written help of any sort. Incidentally, he insisted there was no settings' password.
When should I try to machete my way into VM support to get help? Do I need to wait further for any initialisation before engaging with support?
this down time can be a fault in the area or just turn the router off for a min then turn back on if it does not come back ring virgin media up but it can be router update if its new and all the user guides are online
Using VIVID 350 Optical Fibre, Mix TV, Talk Weekends
Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
An earlier call to a machine resulted in being given the advice that there was nothing wrong with my set up and I should reboot the router (again). Didn't help. Just got through to a helpful human who quickly told me that there is a fault in my area network. Should be fixed in about 4 hours. I was told to phone VM again if the internet did not appear in 5 hours.