I appreciate you taking the time to get in touch with us on the forums about the cabling to your home, and a warm welcome to the community
In order for me to look into this further for you, if you could send a private message to me with your name and full address, I can then flag this to the teams for you and will get back to you as soon as I can with their updates.
To PM me, simply:
Click on my forum name on the left of this post.
Go to my profile.
On the right had side, select the 'send me a message' option.
Once you've popped those details to me I'll be back in touch to let you know what the Lightning teams have advised after I've emailed them and they get back to me. This may take a couple of days.
Many thanks for allowing me the time to look into this for you.
From what I can see the teams have booked in a re-pull for you and are following that the next day with an installation. This is due to happen in the next couple of weeks.
If you're not sure of the dates of this work I can confirm this back in a private message for you.
If this is something you would rather we no longer do for you then if you could contact our teams via 0345 454 1111 and ask to speak to our Pre Install teams, they would be able to arrange to close this request for you.
Just keep in touch and I'll be happy to confirm the specifics for you if needed.
Karen, Much appreciated, but I think I've lost faith in Virgin Media, as I started with Birmingham Cable many many years ago, up until 2 years ago.
That's when they started to let me down, I had told them I was moving, and they said 'No Problem', but when I moved, they sent me a bill for the remaining year. I got in touch with them, (at least you could then :-) ), but they then informed me they couldn't cable the new home.
I had to go with TalkTalk (Nightmare). I changed to Plusnet, and took them with me here, (Still with them).
A rep phoned me, and sold me broadband only, which as a programmer, was very useful.
Sadly, I waited the two weeks for the cable, but no-one came, and I then re-booked, another 3 weeks, and no-one came.
I would still like the cable, but if they let me down again, I will never use their services again.
Thank you for your support in this matter, I really wish Virgin would take a few lessons from you :-)
It's no trouble at all lovely, I am always here to help anyone in need and it's good to know it makes a positive difference so thanks heaps for your feedback
I completely understand that when you have had an experience where you have been let down that your faith has been tested but we do have work planned that will hopefully correct the issues that prevented us connecting you.
I'll send you a private message with the appointment details I can see so we can chat about it a bit further.