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Paulogs
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No broadhand on and off for two days now

My broadband has been going off and on for two days. All lights are blue accept one intermittent green light. I've rebooted and reconnected cables and checked service status which says no issues.
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deviousiphone
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Message 2 of 6
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Re: No broadhand on and off for two days now

call virgin media, there must be a fault, the forum is a very slow way of making contact I'm afraid usually about a week if you was to wait, so definately get on the phone Smiley Happy

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deviousiphone
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Message 2 of 6
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Re: No broadhand on and off for two days now

call virgin media, there must be a fault, the forum is a very slow way of making contact I'm afraid usually about a week if you was to wait, so definately get on the phone Smiley Happy
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deviousiphone
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Message 3 of 6
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Re: No broadhand on and off for two days now

I'm assuming you have done all the basic checks? cables firmly connected? and I am also presuming the light that is flashing the the tick light meaning thats its locked on or synced
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deviousiphone
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Message 4 of 6
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Re: No broadhand on and off for two days now

or not locked on in this instance Smiley Tongue
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livia
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Message 5 of 6
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Re: No broadhand on and off for two days now

The light that is the green colour is the light below the Tick light which shows that it's not making a proper connection to the VM network so defo call into VM is needed

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I work for Virgin - but all opinions posted here are my own .....
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Forum Team (Retired) Adam_L
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Re: No broadhand on and off for two days now

Hi Paulogs, 

Thanks for the post! I am sorry to hear about your issues with your broadband being on and off for a few days now, I apologise for any troubles incurred.

I have tested things from here and I can see a very high number of T3 time outs inside your Hubs logs, an engineer will need to attend in order to resolve this for you. I will send you a PM (purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this sorted for you.

Take care, 

Thanks, 

Adam.


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