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Pugwashuk
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No broadband/internet Frimley rea

Frimley area GU16 8TQ, no broadband?

The issue was only supposed to be for new customers not being able to log in? 

So why no broadband at all for everyone?

 

Bob

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Re: No broadband/internet Frimley rea

Hi there Bob,

 

Welcome to the community and thanks for posting.

 

My apologies that you are experiencing loss of broadband connection. I know how frustrating this can be.

 

I've managed to locate your account and the upstream power levels are too high. As this can cause an impact on your connection I would like to arrange an engineer appointment to check this over. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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