There has been no broadband coverage in se22 since yesterday. Was told yesterday afternoon it would be fixed by 6pm, told this morning it would be fixed by 11am. My neighbours have been told different problems are responsible. According to east dulwich forum different explanations and timescales again. What's happening and when will it be fixed?
Thanks for the post! I am sorry to hear about your issues with your broadband going down, I apologise for any inconvenience caused.
I have tested things from here and I can see that all of your downstream power levels are too high. In order to resolve this for you an engineer will need to attend. I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking.
Please respond to me there and I'll get this sorted for you.
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Posting this here as well as privately as i'm not sure if that discussion is being currently monitored.
I appreciate i was a day late in replying to the PM sent to me, but i had anticipated someone would have covered the support service over the Christmas fortnight and handled any ongoing matters.
We've continued to have a poor connection over the Christmas period making streaming services unreliable at best, often unusable.
This (and / or other related VM issues for the area) have now been going on since November.
Whilst i appreciate other customers have had to put up with a poor service for longer, it's hugely frustrating for us as we only signed back up for VM instead of going to another supplier as we was assured these issues had been resolved once and for in our area number during the Summer of 2016.
Can we please have an engineer round to remedy the situation that has been acknowledged by VM please.