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Rusty55
On our wavelength
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No broadband in L35

The service status on VM Page states "No known issues" yet we've had no broadband for two days and I've been advised earliest fix is 13th Feb. Who are you trying to kid? No known issues......ridiculous.

 

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Rusty55
On our wavelength
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Re: No broadband in L35

We were advised it would all be working again by 17.02.17

It came on yesterday and now it's gone off and advised they are trying to fix it for 23.02.17. Apparently there was a noise on the line!

......well I didn't have a noise on my line, so why has it gone off again!
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Re: No broadband in L35

Hi Rusty55,

 

Thanks for getting back to us.

 

Apologies you are still having issues with your broadband connection.

 

From checking your connection, the SNR (signal to noise ratio) fault in your area is still ongoing with reference number F005057617 and has a review date of 28th February.

 

For further updates by all means post back here for us to take a look.

Regards

Sam


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