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Sueandrews84
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Message 1 of 8
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No broadband for a week

Why is your broadband crap? Mine has been off since last Tuesday and I can't speak to anyone all I get is your stupid recording telling me it is being fixed, but not til the 26th I'm utterly disgusted with the service.

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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Superuser
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Message 2 of 8
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Re: No broadband for a week

hiya @Sueandrews84 it depends on the fault it could be a fault outside of virginmedia control, e.g. 3rd party damaged cables, people doing DIY in cabling causing noise going back onto network.
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Sueandrews84
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Message 3 of 8
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Re: No broadband for a week

If that was the case, surely they could offer an alternatives? This affects my ability to do my job and they don't give a monkeys
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Superuser
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Message 4 of 8
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Re: No broadband for a week

and what alternatives do you suggest?
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Sueandrews84
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Message 5 of 8
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Re: No broadband for a week

How about providing a 3G dongle so I could work?? Not asking for the world, just a temp solution.
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Sueandrews84
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Message 6 of 8
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Re: No broadband for a week

Just to inform you, I'm sofa surfing at Friends who have Internet !! You think that's good??
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Sueandrews84
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Message 7 of 8
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Re: No broadband for a week

Looking forward to your response
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Superuser
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Message 8 of 8
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Re: No broadband for a week

very much doubt that.. if internet is that important i would be looking at getting a business package which has a SLA (Service Level Agreement), residential accounts dont have SLA's, could be a good money spinner offering USB dongles for alternative connection 

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