Menu
Reply
Joining in
  • 9
  • 0
  • 0
Registered: a week ago
Message 1 of 8 (75 Views)

No broadband for a week

[ Edited ]

Why is your broadband crap? Mine has been off since last Tuesday and I can't speak to anyone all I get is your stupid recording telling me it is being fixed, but not til the 26th I'm utterly disgusted with the service.

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

Reply
0 Kudos
Superuser
  • 14.83K
  • 1.2K
  • 2.9K
Registered: ‎08-06-2010
Message 2 of 8 (65 Views)

Re: No broadband for a week

hiya @Sueandrews84 it depends on the fault it could be a fault outside of virginmedia control, e.g. 3rd party damaged cables, people doing DIY in cabling causing noise going back onto network.
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
Reply
0 Kudos
Joining in
  • 9
  • 0
  • 0
Registered: a week ago
Message 3 of 8 (48 Views)

Re: No broadband for a week

If that was the case, surely they could offer an alternatives? This affects my ability to do my job and they don't give a monkeys
Reply
0 Kudos
Superuser
  • 14.83K
  • 1.2K
  • 2.9K
Registered: ‎08-06-2010
Message 4 of 8 (45 Views)

Re: No broadband for a week

and what alternatives do you suggest?
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
Reply
0 Kudos
Joining in
  • 9
  • 0
  • 0
Registered: a week ago
Message 5 of 8 (43 Views)

Re: No broadband for a week

How about providing a 3G dongle so I could work?? Not asking for the world, just a temp solution.
Reply
0 Kudos
Joining in
  • 9
  • 0
  • 0
Registered: a week ago
Message 6 of 8 (40 Views)

Re: No broadband for a week

Just to inform you, I'm sofa surfing at Friends who have Internet !! You think that's good??
Reply
0 Kudos
Joining in
  • 9
  • 0
  • 0
Registered: a week ago
Message 7 of 8 (39 Views)

Re: No broadband for a week

Looking forward to your response
Reply
0 Kudos
Superuser
  • 14.83K
  • 1.2K
  • 2.9K
Registered: ‎08-06-2010
Message 8 of 8 (23 Views)

Re: No broadband for a week

[ Edited ]

very much doubt that.. if internet is that important i would be looking at getting a business package which has a SLA (Service Level Agreement), residential accounts dont have SLA's, could be a good money spinner offering USB dongles for alternative connection 

----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
Reply
0 Kudos