Thanks for posting!
I'm really sorry to hear you've had trouble with your connection.
I've located your account and everything is looking healthy at the moment. Let me know if you get any more trouble and I'll check it out.
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Thanks for getting back to me!
Sorry to hear you're still having trouble with this.
How often does the connection drop out? Are you connecting wired or wirelessly? How long does it stay online for before you need to rest it again?