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No Wifi Flashing green arrows!!!!!

Received my hub 3.0 3 days ago and still NO connection. Followed set up step by step ie activated first before setting up box. I have a green wifi sign, flashing green arrows below and a solid white line at the bottom. Phoned support who said there had been a service issue but it had now been sorted ( yeah right) and they told me to go to virginmedia/activation site which has told me since yesterday "sorry can't activate at the moment come back later or ring support". I even moved my hub right next to my wall box and still nothing. Really frustrated now!!!! Please help.
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Forum Team (Retired) Adam_L
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Re: No Wifi Flashing green arrows!!!!!

Hi Jackisa, 

Thanks for the post! I am sorry to hear about your issues with no internet and flashing lights, I apologise for any inconvenience caused.

I have tried to test things from here however I was unable to locate any of your details via your forum account. In order to proceed with diagnostics, I will need some additional information from you. I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with diagnostics. Please respond to me there and I'll get this sorted for you.

Take care, 



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