I have had my service visit cancelled because they found an issue in my area, which is now reported as "fixed". However the broadband is still not fixed. After a half hour on hold, I am told that they will need to send an engineer out (the second time today!). The next available slot is on the 19th. When quizzed as to why I have to rebook a (later) slot the answer was "I have no record on a service visit being booked for you." Even though I still have the text messages confirming it had been cancelled. What a joke. I hope we don't have a repeat of what happened in September when service was out for nearly two weeks. I am STILL not convinced its even a problem with the router. If the second service business gets auto-cancelled before they "find and fix" the issue I will NOT be a happy snowflake.