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Socko136
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No Internet connection

Our Internet connection is down and no devices are connecting.

I've already reset the router but no luck.

Any advice?
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msrsimpkin
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Message 2 of 8
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Re: No Internet connection

Same here (Stoke on Trent)
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slaterss
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Re: No Internet connection

Same for me; internet went down at 22:43 BST on Wednesday night; and this morning it is still down....

I am also from Stoke-on-Trent - ST6 5* post code area.

does anyone have any update from VM as to when this problem will be fixed?

thanks all for your help.

Stu

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slaterss
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Re: No Internet connection

I have been onto Virgin Media - they say the problem is fixed - F004650173 and this fault has disappeared off their status page for our area.

 

However the problem still persists; in that i usually get 200MBit download and 12MBit upload; 

i am currently getting download of 0.04Mbit and upload of 0.1Mbit !!!! which is what it was like last night and earlier this morning; the fault is NOT FIXED...  they are blaming my internal equipment - my router (since I run their super hub in modem only mode); that is not the case; my internal router is functioning fine; and has no issues; my internal cabling is fine....

Virgin media will NOT accept they still have a fault; and just say check my internal equipment.. and check again later around 9am... this is no good..   there is a fault , a problem.. and they need to fix it..  but they are now saying they don't have an issue.. so where do I go from here??  - come on virgin media !!!

Can others who had problems since 22:44 last night report if they are still having issues please and get onto Virgin media?

 

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msrsimpkin
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Re: No Internet connection

Down again ST4
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Forum Team
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Re: No Internet connection

Hi all,

 

Very sorry for the delay in responding to this.

 

In relation to the fault ticket F004650173, this was re-reviewed and then closed 29/07/2016.

 

I am very sorry for any inconvenience caused.

 

Please let me know if I can be of any further help.

 

Many thanks,

 

Nat_J

 

 


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jzimheni
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Message 7 of 8
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Re: No Internet connection

I cannot access internet from the Super Hub (WiFi). My Post Code is ST6 6
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Re: No Internet connection

Hello jzimheni,

Thanks for posting and welcome to the community Smiley Happy

Sorry to hear about you recent loss of service. I'm hoping you're back up and running by now, but if not please PM me confirming your name and your address and I'll gladly investigate further.

Thanks for your patience,

Take care.

Heather_J

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