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LBlackmur
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No Internet Connection After Hub 3 Reboot - Registration Failure

Hi there,

Earlier today I restarted my hub 3 because of some device IP conflicts. It booted up as normal, but after 5 or so minutes I lost connection and the router entered an endless loop of DS Scanning > Requesting CM IP Address > Registration Failure.

I've tried to see what I can dig up about the issue through searches but I couldn't find any standout causes for this, and running the self service test on the My Virgin Media dashboard came back with a message telling me my device was possibly switched off.

I haven't encountered this problem before so any help on the matter would be greatly appreciated.

Thanks in advance
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Superuser
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Re: No Internet Connection After Hub 3 Reboot - Registration Failure

post the upstream/downstream/network logs from your HUB3

Check the coax is connected properly at the back...

 


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Forum Team
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Re: No Internet Connection After Hub 3 Reboot - Registration Failure

Hi LBlackmur,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing loss of broadband connection.

 

Looking at your account, I can see you called through to us to resolve this, which is great.

 

Is the internet now working ok for you or are you having further issues?

 

Speak soon

Sam


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LBlackmur
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Re: No Internet Connection After Hub 3 Reboot - Registration Failure

Hi Samantha,

Apologies for the late reply.

The problem seems to all be sorted now and my connection is back to normal.

Cheers,

Leo

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Forum Team
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Re: No Internet Connection After Hub 3 Reboot - Registration Failure

Hi Leo,

Thanks for the update Smiley Happy

Fantastic to hear that you're back up and running.

I appreciate you posting on the community, please stick around and let us know if we can help with anything else.

Thanks again,

Take care.

Heather_J

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