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Registered: ‎28-09-2016
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No Broadband since the morning of the 4th Sept area 25

Have had no internet since Monday morning. The TV was also off, but TV is now back on. I gather it is a network fault, several premises in the area without broadband.  

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Registered: ‎04-07-2016
Message 2 of 2 (218 Views)
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confirmed by Cymro49
a week ago

Re: No Broadband since the morning of the 4th Sept area 25

Sorry to hear about this Cymro49,

 

I've located your account and I can see that you've since spoken with the team.

 

I have proceeded to double check everything from this end for you and there does appear to be an issue present concerning the equipment downstream power levels. I'd like to arrange an engineer visit for this.

 

I've sent you a private message so that we can chat some more,

 

Nat_J

 

 


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Forum Team
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Registered: ‎04-07-2016
Message 2 of 2 (219 Views)
Helpful Answer
confirmed by Cymro49
a week ago

Re: No Broadband since the morning of the 4th Sept area 25

Sorry to hear about this Cymro49,

 

I've located your account and I can see that you've since spoken with the team.

 

I have proceeded to double check everything from this end for you and there does appear to be an issue present concerning the equipment downstream power levels. I'd like to arrange an engineer visit for this.

 

I've sent you a private message so that we can chat some more,

 

Nat_J

 

 


Who's who? Find out more about our community members. Good folk to know


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