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schsid
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No Broadband for a week

Hello everyone,

Hoping someone can help. I have had no broadband for a week - I called Virgin media last week to say that I won't be renewing my contract and served 30 days notice as per my contract. The next morning I woke up with no broadband at all; during the call I was assured that I'll have services until 1st week of March however, someone had cancelled my account in error.

Since then I have had 2 engineer visits, 2 router replaced, and still no broadband. Now the tech team have arranged for another engineer to visit the property in 2 days time but I don't know what they are going to do. 

My Smart Hub 3 has flashing arrows constantly, and when I try to go to any website - it keeps redirecting me to this page: https://my.virginmedia.com/create-profile/onlinesplash, when I select Let's go, it tells me that I have successfully activated my broadband.

Anyone seen or experienced this before? Apologies for the long post but any help would be appreciated. 

 

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schsid
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Re: No Broadband for a week

Config.JPGDownstream.JPGStatus.JPGUpstream.JPG

 

Log screen prints attached and network log below:

 

Network Log
Date And Time Error Number Event Description
2017-01-24 11:10:44.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 11:10:44.00 68010600 DHCP Renew - lease parameters tftp file-Vb3d8c0fb8444417a.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 11:54:10.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 12:05:28.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 12:05:28.00 68010600 DHCP Renew - lease parameters tftp file-Vb3d8c0fb8444417a.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 12:48:55.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 13:00:12.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 13:00:12.00 68010600 DHCP Renew - lease parameters tftp file-Vb3d8c0fb8444417a.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 13:43:40.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 13:54:58.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 13:54:58.00 68010600 DHCP Renew - lease parameters tftp file-Vb3d8c0fb8444417a.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 14:38:23.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 14:49:41.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 14:49:41.00 68010600 DHCP Renew - lease parameters tftp file-Vb3d8c0fb8444417a.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 15:33:09.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 15:44:26.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 15:44:27.00 68010600 DHCP Renew - lease parameters tftp file-Vb3d8c0fb8444417a.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 16:46:41.00 68010100 DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 16:54:10.00 68010400 DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;
2017-01-24 16:54:10.00 68010600 DHCP Renew - lease parameters tftp file-Vb3d8c0fb8444417a.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.0;CM-VER=3.0;

 

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Forum Team (Retired) Adam_L
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Re: No Broadband for a week

Hi schsid, 

Thanks for letting us know about your issues with no connection, I apologise for any inconvenience caused.

I have tested things from here and I can't see anything out of the ordinary, no errors or time outs inside the Hubs logs and all of your power levels are within the preferred ranges.

Are you still having these issues? If so, what lights are on the Hub?

Also, please include a recent copy of your Hubs logs for us to compare with the information we have here.

Take care, 

Thanks, 

Adam.


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