I signed up to virgin and was given £50 off my first bill... this hasn't been applied to my first bill.. I have spoken to 3 different people on webchat and sent the email they wanted as proof to all 3 still nothing has happened.
Thanks for your post and I'm really sorry to hear you have not had a credit applied yet.
I can see from your account you have spoken to a few agents but I've not been able to locate the email you've sent with proof of the offer.
We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you.
I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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