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Melibu1981
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No £50 sign up off first bill

I signed up to virgin and was given £50 off my first bill... this hasn't been applied to my first bill.. I have spoken to 3 different people on webchat and sent the email they wanted as proof to all 3 still nothing has happened.
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Re: No £50 sign up off first bill

Hi Melibu1981, 

Thanks for your post and I'm really sorry to hear you have not had a credit applied yet. 

I can see from your account you have spoken to a few agents but I've not been able to locate the email you've sent with proof of the offer. 

We'll need to take a look at this for you in more detail. In order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Speak soon,

Kath_F
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