Really sorry about this though thanks for bringing it to our Forum for help. Welcome to our Community
DTV boxes aren't my speciality, I'm much more au fait with broadband related issues. But I'll certainly do what I'm able to and can always refer to a DTV experienced colleague for help if necessary.
Please take a look at my PM (purple envelope icon, top right of page) and reply if you'd still like our help with this.
Bye for now