We can order replacement equipment from here if needed. We would be required to justify the action by querying what the issue is and running some diagnostics from here of course.
If you've not already resolved this would you please explain what problems you are having? We'll then advise on some correctional steps followed by, if those don't work, a possible replacement.
Ahh sorry that the engineer was unable to resolve this for you. I have now ordered a replacement, as promised
Here are the details:
Keep me updated on how you get on