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Bicks04
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New build, trying to get signed up

Hi,
I moved in to my new build in September unaware I could transfer my existing virgin from my previous home into a new build. I have tried countless times to get through and get someone to connect up the new house to virgin. All cables are in place and good to go. What is the massive hold up?
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Forum Team
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Re: New build, trying to get signed up

Hi Bicks04,

 

Thanks for your post and apologies to hear you're having an issue speaking with the National Home Builders Team. 

 

Their team have gone through some changes recently and it's meant they have been left severely under staffed. 

 

If you can send me a private message with the following, I'll pop them an email asking them to contact you. 

  • Name
  • Address
  • Contact Number
  • Preferred time of contact
  • Developer of the site
  • A brief outline on why you're contacting them

To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message Smiley Happy

 

* For other forum users reading this, please only PM me if I have asked you to first

 

Thanks,

Kath_F
Forum Team

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