Menu
Reply
Joining in
  • 2
  • 0
  • 0
Registered: 2 weeks ago
Message 1 of 5 (76 Views)

New build and getting connected

Ive moved into a new build and had promises of calls back from the new build team and a promised visit.  I just cant get anywhere with anyone confirming anything. (or not)  House 2 doors down is up and running.  My house is internally wired but cant get anyone from virgn to get me connected or not. Can anyone help

Thanks

Reply
0 Kudos
On our wavelength
  • 437
  • 61
  • 131
Registered: ‎18-02-2017
Message 2 of 5 (67 Views)

Re: New build and getting connected

Have you already signed up to a package with Virgin Media and just waiting to be activated ?

-

If I have helped please feel free to give 'Kudos' by clicking on the thumbs up icon against any of my posts. If I have helped to solve an issue you can also click on the 'Mark As Helpful Answer' link to mark it as helpful.
Reply
0 Kudos
Joining in
  • 2
  • 0
  • 0
Registered: 2 weeks ago
Message 3 of 5 (64 Views)

Re: New build and getting connected

No. I want the 29.99 package but can't get anyone to sell it to me as it shows under cable my street section. However 2 doors away has a working service. Need the new build team to do whatever they do but no one calls back to confirm anything
Reply
0 Kudos
Forum Team
  • 4.63K
  • 200
  • 812
Registered: ‎07-04-2015
Message 4 of 5 (33 Views)

Re: New build and getting connected

Hi croman

Many thanks for taking the time to get in touch with us and for posting about the new build property query.

I appreciate you taking the time to get in touch with us too and a warm welcome to the community.

It's great to hear that you've registered with Cable My Street already Smiley Happy

I'd like to take a look into this for you to see what we can do to support you further as this does need to be looked into with our new build teams.

For me to do so if you could send a private message to me with your name, preferred contact number and full address, I can then flag this to the them for you and will get back to you as soon as I can with their updates.

To PM me, simply:

  • Click on my forum name on the left of this post.
  • Go to my profile.
  • On the right had side, select the 'send me a message' option.

Once you've popped those details to me I'll be back in touch to advise on the options we have here for you regarding a connection for you.

Cheers!

 

 

Karen_A
Forum Team

New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos
Forum Team
  • 4.63K
  • 200
  • 812
Registered: ‎07-04-2015
Message 5 of 5 (11 Views)

Re: New build and getting connected

Hi croman

Just popping back to see if you are still looking for support with this.

If so if you could get back to me, that would be fab Smiley Happy

Cheers.

Karen_A
Forum Team

New around here? To find out more about the Community check out our Getting Started guide


Reply
0 Kudos