I've just received my Quick Start package and have been trying to install the router. I've never done this before so I'm not sure I've plugged in everything, but have tried to follow all the steps.
As it stands, the wifi light is solid green, the arrows light is flashing green and the light at the bottom is white. I thought this might mean that it's updating the software, but it's been like this for over an hour.
Sorry to hear about your recent connection problems. I've tried to check this for you, but I can't find your account info. I'm hoping you're up and running now, but if not can you please drop me a PM confirming your address and I will gladly investigate further.
Thanks for your patience,
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