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Registered: ‎16-04-2017
Message 1 of 3 (65 Views)

New Build with VirginMedia box but can't connected

Hi,

We are in a new build, with Virgin Media box and cables connected to the house. However, the contact centre cannot help me how to activate it. They say that the postcode isn't coming up for them. When I tell them that their branded cable box is attached to the house, they cannot say anything about it.

Can anyone help me? How do I actually buy a service from Virgin - you have already cabled the house, it should be simple no?

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Registered: ‎04-07-2016
Message 2 of 3 (32 Views)

Re: New Build with VirginMedia box but can't connected

[ Edited ]

Hi there BrotherZen,

 

I'd like to help with this.

 

Can you send me a private message (envelope icon near the top right corner of the Community) with the following information if possible?:

 

  • Full Name
  • Home address

 

Speak to you soon,

Nat_J


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Registered: ‎04-07-2016
Message 3 of 3 (18 Views)

Re: New Build with VirginMedia box but can't connected

Hi again BrotherZen,

 

I've received a response from the relevant team regarding this and it has been confirmed that we are going to be available on this site in the near future.

 

We are currently waiting for the Fibre to be completed and for further agreements to be finalised.

 

Hopefully, we can therefore get you connected very soon! Smiley Happy

 

Nat_J

 


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