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charly87
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Need and engineer

Seriously frustrated already not enjoying changing to virgin.
Got my hub (quick start) in the post...go to quickly put it in, low and behold I have nowhere to put the coax!!! I dont have one of the white boxes anywhere in my house or outside for that matter....
What do I do???
36 mins on hold to speak to someone that couldn't understand my name asked my postcode 6 times because he couldn't understand me and then cut me off..raaa
Why can't I just get someone to come out and sort this out! I wish I'd stayed with sky at least they came and did it all free of charge.. it's a joke someone help me I'm not calling up for another pointless half hour for no one to understand me
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Superuser
Superuser
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Re: Need and engineer

Quick start kits are usually provided where there are records of the address recently having cable services. However, despite the cabling & white boxes being Virgins property this does not stop previous occupiers to you removing them. You will therefore need an engineer install.

You have 2 options.

1) Wait here for a response from Forum Staff, which can take several days.

2) Ring 0345 454 1111 & select option 4 then 5 (yes it is the option for leaving, but its a UK call centre & they have the ability to sort out a lot of problems).

su1718.jpgCable customer since 1993. Services: FH TV, Sky Sports & Movies (2xV6), Talk Anytime Phone, VIVID 350, Virgin PAYG Mobile

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Forum Team
Forum Team
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Re: Need and engineer

Hi Charly87,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your install.

 

Nodrogd has summed it up perfectly. Sometimes, customers remove our cables and equipment leaving us to believe the property is still serviceable for Quickstart.

 

I've located you account and I can see you've got an install technician booked to sort this out for you. Let me know how the appointment goes and give me a shout if you need anything else.

 

All the best! Smiley Very Happy

 

Josh


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