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msjarvis
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Need a new modem

Hi all -

I've got a really old modem, the connection's really dodgy. How do I order a new one from Virgin? I find their customer service infuriating and impossible to navigate.

thanks in advance for your help 

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Superuser
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Re: Need a new modem

VM can sort it but they will need more info - what connection - the coax in or the internet generally - if the latter then changing the modem/hub is not the first thing to try

post some more info - you say its old - which model do you have

 

____________________

Tony
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Forum Team
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Re: Need a new modem

Hi msjarvis,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your service.

 

I've located your account and I can see an issue with the network in your area affecting speed at peak times - Ref.(F004079900). Our technicians are looking to get this sorted and have set a review date of 29th March.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange for a technician to adjust your levels and take a look at the hub.

 

Speak soon Smiley Very Happy

 

Josh


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