Thanks for responding and for trying the factory reset. As that hasn't helped it's not going to be software side on the hub. Also looking at the Inssider screenshot you posted it looks like there are no other networks nearby either so that's good at least. It's possible there's a problem with the hub so let's try a replacement. It should arrive with you in 3 to 5 days.
Let me know how the replacement works and we'll take things from there.
When it arrives there'll be a number with the instructions to call to activate it. Alternatively you can message me and I'll get it activated for you bear in mind it might take me a few hours to pick up your message.
Sorry to hear that you had loss of broadband connection.
When I checked your account I can see that there has been a fault reported causing intermittent connection over the weekend. There is still a notice on the account that you may still experience this issue. However the network is starting to stabilise, so hopefully you won't get any further issues.
If you do let me know and I will check the network again.
Thanks for you reply, But why this is happening? Every month i got few disconnection starting from 11pm till next day in the morning.. Instead waiting for the network to stabilize it self, would be great if you could fix the problem so it wont happens again in future as this is not 1st time since i been loyal customer with you guys. All the best.
I understand how frustrating this can be as you experience this every month.
When I checked your account again, there has been no issues since the 7th June, your router has been online for the past 3 days with no time-outs and the network for SNR (signal to noise ratio) is running at a low percentage.
Hopefully you won't notice any further disconnections, if you do then please get back in touch.