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DannyFarrell
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NEW BUILD CONNECTION

Can anyone help?

I moved into a new build Barratt Homes house last week that is pre-wired for Virgin Media services, I was told by the Sales Office at Barratt Homes that they had filled all the forms out Virgin need before I had even moved in and sent them back.

Since moving in last week I’ve contacted Virgin Media a number of times.

I was initially given the National Home Builders @ Virgin Media Number to ring - I’ve tried calling this around 4-5 times this week and after been on hold for around 45mins-1hr you get cut off without getting to speak to anyone.

I’ve phoned the normal sales line who have aparently filled out some forms and sent to their ‘back office’ for approval and was told someone would get back to me in a couple of days.

I’ve had webchats and spoke to the Virgin team on Twitter who again said they’ve passed the query to the New Build team and would get them to contact me.

Some Virgin Media colleagues I’ve spoke to say I’m not even in a Virgin area, I find this hard to believe when the house is pre-wired and also my neighbours are connected.

I’m just wanting to get connected as I’m sure you can appreciate how difficult live is these days with broadband!

Hope someone can help?

Kind Regards

Danny
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daveisadopted
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Re: NEW BUILD CONNECTION

I'm due to move in the next few weeks and I'm having the same issues the post code checker on VM's website says "Get In!" but when I contact them via the phone I'm told VM isn't available not to mention the lack of any response from the National Home Builders line.

Hope you get this sorted and Virgin get their act together soon.

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DannyFarrell
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Re: NEW BUILD CONNECTION

Yeah it says the same for me on the Virgin Media website ‘Get in, our cables are now in place so you can get Virgin Media for the first time’

The national Home Builders line is a complete joke - I’ve not got through to anyone even once and just get cut off eventually.

I’ve just been into the sales office that’s still on the development I’ve moved to and managed to speak to a Barratts Regional Manager that was in the office at the time - he’s going to try push them for me too but I’m not holding out much hope 🙁
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Forum Team
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Re: NEW BUILD CONNECTION

Hi all, 

 

Thanks for your posts and my biggest apologies to hear that you are having an issue getting through to the team Smiley Sad 

 

The correct number to reach them on is: 0800 073 7100 and they are open 9am - 5pm Monday - Friday. 

 

If you are still having an issue then you can send me a private message with the following, I'll pop them an email asking them to contact you. 

  • Name
  • Address
  • Contact Number
  • Preferred time of contact
  • Developer of the site

To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message Smiley Happy

 

Thanks,

Kath_F
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Re: NEW BUILD CONNECTION

Thanks for coming back to me via private message @DannyFarrell Smiley Happy 

 

I have forwarded those details over to the Home builders Team and they should be in touch with you over the next few days. 

 

If you haven't heard anything within a week, come back and let us know.

 

Thanks,

Kath_F
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Re: NEW BUILD CONNECTION

Hi Danny, 

 

The Home builders team have come back today to say they have released your address and I've checked today and this has gone live. 

 

This means we can get you installed.

 

I've sent you a private message to get the ball rolling Smiley Happy

 

Thanks,

Kath_F
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daveisadopted
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Re: NEW BUILD CONNECTION

Hi @Kath_F I tried to send you a PM a while back but got my wrist slapped by the forum admins I hope I've got this sorted by the site rep but if you could take a look at the PM I sent you too it can't hurt to have another pair of eyes on this as I move very soon and would like to get VM installed asap.

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Message 8 of 9
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Re: NEW BUILD CONNECTION

Hi daveisadopted, 

 

Thanks for your post and apologies for the warning from the admin. We do ask all users not to PM a member of the team unless requested to do so. 

 

This keeps it fair for all users and ensures there is no queue jumping Smiley Happy

 

Checking the address, it has been released and all sorted for you. If you need anything else - let us know.

 

Thanks,

Kath_F
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daveisadopted
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Message 9 of 9
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Re: NEW BUILD CONNECTION

When you say all sorted for us, could you pm the details, like when its.being installed / connected?
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