on 05-10-2017 20:55
on 06-10-2017 10:18
I'm due to move in the next few weeks and I'm having the same issues the post code checker on VM's website says "Get In!" but when I contact them via the phone I'm told VM isn't available not to mention the lack of any response from the National Home Builders line.
Hope you get this sorted and Virgin get their act together soon.
on 06-10-2017 12:56
on 06-10-2017 20:45
Hi all,
Thanks for your posts and my biggest apologies to hear that you are having an issue getting through to the team 😞
The correct number to reach them on is: 0800 073 7100 and they are open 9am - 5pm Monday - Friday.
If you are still having an issue then you can send me a private message with the following, I'll pop them an email asking them to contact you.
To send me a private message, click on Kath_F next to my post and on the right hand side you will see the option to send a message 🙂
Thanks,
on 06-10-2017 21:32
Thanks for coming back to me via private message @DannyFarrell 🙂
I have forwarded those details over to the Home builders Team and they should be in touch with you over the next few days.
If you haven't heard anything within a week, come back and let us know.
Thanks,
on 10-10-2017 12:42
Hi Danny,
The Home builders team have come back today to say they have released your address and I've checked today and this has gone live.
This means we can get you installed.
I've sent you a private message to get the ball rolling 🙂
Thanks,
on 13-10-2017 08:44
Hi @Kath_F I tried to send you a PM a while back but got my wrist slapped by the forum admins I hope I've got this sorted by the site rep but if you could take a look at the PM I sent you too it can't hurt to have another pair of eyes on this as I move very soon and would like to get VM installed asap.
on 17-10-2017 15:31
Hi daveisadopted,
Thanks for your post and apologies for the warning from the admin. We do ask all users not to PM a member of the team unless requested to do so.
This keeps it fair for all users and ensures there is no queue jumping 🙂
Checking the address, it has been released and all sorted for you. If you need anything else - let us know.
Thanks,
on 17-10-2017 15:45
on 14-01-2018 10:05