You are getting fantastic speeds on your gamer package! - Well done.
I'm sure the installer will be back to get your phone up and running.
In the meantime welcome to Virgin Media and the forums!
If I have helped please feel free to give 'Kudos' by clicking on the thumbs up icon against any of my posts. If I have helped to solve an issue you can also click on the 'Mark As Helpful Answer' link to mark it as helpful.