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Richard0629
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My router Every so often stops working for to 2m

Ye my router Every so often stops working. The white light at the Bottom starts flashing and then it stops after 30s then all the lights above it turn green for 1m and then they start to go off one by one. I don't understand my WiFi was perfect 3 days ago I didn't do anything different to it so I have no idea why it's doing this.

I would really appreciate some help.
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andyjstew
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Re: My router Every so often stops working for to 2m

Hi Richard0629,

The problem you mention could be a couple of things but you are best to call customer services / faults to discuss further.

* Router is trying to update firmware but failing

* Power levels are fluctuating and the router is dropping the connection to stabilise

* The router is perhaps on it's way out?

Virgin should be able to shed more light on this for you hopefully

 

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Forum Team
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Re: My router Every so often stops working for to 2m

Hi Richard0629,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your hub.

 

I've located your account and I can see you've been sent a replacement. How's the new hub performing?

 

Let me know if you get any trouble with it.

 

All the best! Smiley Very Happy

 

Josh


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