I have the BB & phone cables entering the front of the house in the brown box, the phone goes into the house at this point, the coax goes around the house to another brown box and splits - one feed into the living room into the white box, the other split continues up the house on the outside then into a bedroom and another white box.
So I want the coax cable to run from the first brown box to just one white box in a 'network' cupboard in one of the bedrooms, and discard all the old external cabling.
From the first external brown box there is a clear route under the suspended ground floor and up to the bedroom cupboard, no kinks etc etc.
I have no issue paying Virgin the call out fee, I might run a HD100 coax 'ready' for the engineer - if he uses that's his choice?
The question I have is simple - will the engineer run the cable in the clear route I provide? I guess when I book the call out the answer will be of course, but I've read many posts here that says they will only run coax externally on the house?
probarbly is the best answer - tea/coffee and biscuits will help i would think - they may use any cable you put in but if not they can use that as a pull wire to get their cable in - you could give them a ring and see if they will drop a length of coax off - that way you have VM branded cable which you can run with no fear they will not use it
stay away from offshore if you ring - sure such things are not on their scripts
I don't have an issue paying the £99, but I don't want to book this and the engineer turn up and refuse to run the cable internally.
Trying to speak to someone who understands I just want them to send me the external cable so I can route it under my floor for when the engineer comes, is seemingly impossible with Virgin customer services.
All I want is some cable....and it appears some people on here have managed to get some.
Is there anyone on the forum team can organise this for me, then I will book the engineer to come and connect up the ends, and remove the obsolete wall boxes I no longer want.
I won't be touching the wall boxes myself,
Looks like I just might have to catch a van driving by and bung him a few £££ for some Virgin 'special' cable ? (I'm pretty certain Webro HD100 triple screened is better!!!)