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snikey
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Modem fails to connect most days.

Hi, we have been having a issue for a while where our modem does either one of two things.

A. takes ages to connect but gives us our full speed but only locks one upstream channel & constantly has t4 timeouts every 10 seconds.

B. Connects and locks two upstream channels but then gives us 1/15 our actual download speed (upload speed and ping unaffected)

 

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Re: Modem fails to connect most days.

Downstream   

Frequency (Hz)235000000243000000251000000259000000267000000275000000283000000291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID3738394041424344
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)4.454.654.143.823.533.322.813.11
RxMER (dB)37.9438.2637.9437.6438.2637.9437.3637.36
Pre RS Errors391770361348924902922308
Post RS Errors292289281306924902922305
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snikey
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Re: Modem fails to connect most days.

Here is the upstream when it is both locked but giving 1/15th our download speed for all day.

 

Upstream   

Channel Type2.0N/AN/A2.0
Channel ID50N/AN/A49
Frequency (Hz)31000000N/AN/A37600000
Ranging StatusSuccessOtherOtherSuccess
Modulation64QAMN/AN/A64QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)40.75N/AN/A41.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000
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Re: Modem fails to connect most days.

 

First Time Last Time Priority Error Number Description
07/03/2017 11:17:02 GMT 07/03/2017 11:17:02 GMT Error (4) 68010302 DHCP WAN IP - removed
07/03/2017 11:14:33 GMT 07/03/2017 11:14:33 GMT Warning (5) 66050310 Auth Success - Web login successful.
07/03/2017 11:12:07 GMT 07/03/2017 11:12:07 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
07/03/2017 11:09:14 GMT 07/03/2017 11:09:14 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
07/03/2017 11:05:03 GMT 07/03/2017 11:05:03 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
07/03/2017 10:58:39 GMT 07/03/2017 10:58:39 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Critical (3) 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
07/03/2017 10:36:21 GMT 07/03/2017 10:36:21 GMT Error (4) 68000407 TOD established
Time Not Established Time Not Established Notice (6) 84000510 Downstream Locked Successfully
06/03/2017 09:18:32 GMT 06/03/2017 09:18:32 GMT Error (4) 68010302 DHCP WAN IP - removed
06/03/2017 09:17:42 GMT 06/03/2017 09:17:42 GMT Error (4) 68000407 TOD established

 

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Re: Modem fails to connect most days.

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