MOST POPULAR PROBLEM - connection lost every 30min
wouldn't even sign up in here. but want to use all the ways to contact V, before decide to leave this BEST BROADBAND provider in uk (if not in the universe).
Long story short:
been with V for years. after moving house been force to sign new contract obviously with "free" upgrade to 100mb.
Last 3 months there was no single day without broadband disconnecting.
first month my speed was 4mb!!!!!!! F O U R
sometimes it drops out for an hour, and I can reset hub as many times as I want, but it doesn't come with signal at all.
christmas time I couldn't even call my family on skype (or any other video call) as it was dropping every 20 min and couldn't connect back for half day.
lots of calls etc and lots of well known boll*** about local issues (I've done local research within virgin neighbours and they have NO ISSUES) and finally even got the engineer to fix my problem (which don't exist according to some guy in customer care, as he said it looks everything is ok). after 2 weeks of waiting he came and swap hub to new one as a first thing. didn't check any logs, connection, nothing.
about 30min after he left same problem occured. and it was beginning of november.
I bought even a separate router and switched Shub to modem mode. it was even worse.
so right now I've enough. won't pay 30 pounds for none working broadband. don't want to hear about any local issues and local upgrades (one guy told me this yesterday, and other one denied it 3hrs later). fed up with lies and misinformation. tried all possible configuration. it looks like hub sometimes flashes all colors of rainbow and sometimes looks ok but there is still no broadband.
all I want to know, what the issue is and when they gonna fix it. as 3months is enough to fix one unhappy customer.
won't call anyone as last time it has cost me 13 quid and didn't solve my problem. and I already waste about 30 quid a month for non working net.
the worst thing is, that in customer help they treat you like a moron. they give me wrong missleading information. one guy said issue will occure until 15th of november, then other guy said 15 december, and other that there is no local issues. yesterday guy on chat Kailish told me my problems are because there is a MEGA LOCAL UPGRADE OF NETWORK until march 2017. talked to someone else in about an hour and he admitted there' s nothing like that in my area. I asked Kailish why my neighbours on both sites of my flat have no issue(both v customers) and he replied they have to be connected to different network....... LOL ROTFL
I AM FED UP WITH YOU GUYS.... it's 21st century and I feel like I had better broadband in 1996.
right now all I'm thinking about is to stop direct debit and write a letter to ombudsman as I've got a weird feeling that if I follow your code of complain it will only drag it for the next few months. maybe if I stop my dd someone WILL actually try to fix this.
- I pay for broadband that I don't get
- for the last 3 months nobody even tried to solve it
- customer care is a joke (yesterday on chat the guy in the first 10 min of our chat replied only Hi GREG), all they want to do is con you with sentences like "I can see there are some local issues", and give you good will credit as soon as possible so you will shut up.
- my old broadband which was only 30mb and on hub1 was WAAAAAAY better. at least it was constant.
So my question is if anyone else got this problem? and if yes, how it was fixed.
p.s V employee please spare me all the sorryz and apologies and 'we know how frustrating it is', bkoz you don't and sorryz won't fix my problem. cold facts please.