Just wondering who else feels ripped off by VM? Charged for 100Mb download and never get anywhere close in over a year. Broadband connection feeble, drops all the time - almost non-existent in the evenings, even the Speedtest app can't find a server to run the test. Spoke to customer services who admitted an upgrade was only due late August to fix an issue affecting people all year, promised to refund this months bill but...yep...got billed all the same. I don't recall an experience like this for years and it's like dealing with con artists. Other posts make it clear VM spin tales to customers all the time with no solution- just milk us for as long as possible. It makes the price hike particularly shameful.
Thanks for posting and a warm welcome to the community.
My apologies that you are having an issue with your broadband service. I know this can be frustrating.
From checking your connection, I can see the high peak time traffic fault in your area that you mentioned which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003444101 and with a review date of 21st December.
One of my colleagues will be in touch shortly with more information in regards to this issue.